Planning, coordination and installation of SAP Basis upgrades, support packages and patches
Troubleshooting and support (2nd and 3rd level support)
SAP Basis is the core component of any SAP infrastructure. Both in older versions such as R/3 and the current S/4HANA. It ensures that the necessary services and foundations are provided for the SAP system and all applications. The biggest advantage of an SAP environment over specialized tools - its variability - also makes for great complexity.
Instead of letting the power consumer determine each parameter individually, the SAP basis can now create meaningful bundles, such as the power server with a lot of processor power, memory and disk space, and the light server in a simpler setup. Each bundle has its own price, which requires preparation and consideration. The principle of consistently aligning IT services with repeatable standards is thus directly linked to the standardisation of processes and technical specifications. Standardised products can only be offered if process processes are standardised. Likewise, these can only be offered as simple and comprehensible product bundles if technical standards are established.
The setup of SAP monitoring
The integration of the SAP basis enables solutions to be introduced faster and better integrated into the existing system landscape. This is partly because the solutions are already known in advance and the necessary knowledge exists or is already planned. This will make it easier to implement the roadmap. It should also be noted that a clear strategy on digitisation and also on cloud products in general, as well as their possible uses, sets out a framework for action that all parties can follow. The participants thus know where the company wants to develop or orientate itself, what is possible and what is not possible or permitted. Thus, both companies and the parties have a valid point of reference at all times. This also leads to an increased acceptance within the SAP basis and a more practical implementation for the SAP basis, as the mentioned expertise is already present in the strategy. As a result, this makes it easier and cheaper to ensure operation in a manageable system landscape.
In addition to internal security requirements, national and international guidelines sometimes require all audit and security-related user actions to be recorded. With the Security Audit Log (SAL) you have the possibility to log all changes, e.g. for users, user master records, but also roles and groups.
"Shortcut for SAP Systems" simplifies tasks in the area of the SAP basis and complements missing functions of the standard.
ITIL has established itself as an international standard in the area of IT business processes.
In the case of unsuccessful tests, where subsequent or additional developments are due and the cause of the error is not directly apparent at first glance, good result documentation often pays off.