SUIM User information system
Troubleshooting and support
The marketing mix model is suitable for creating a marketing concept. This is usually divided into four pillars - the four Ps. These are Product, Price, Place and Promotion. In the case of services, this is often accompanied by the aspect of personnel policy. Although the marketing mix model is aimed at the external distribution of products and services, aspects of it can also be applied to an internal marketing of the SAP basis. For the design of the respective areas of the marketing mix, it is recommended to use a guide to develop a marketing concept. STEP 1: DEFINITION OF PERFORMANCE This step deals with the description of the services to be offered. Similarly, this step provides a categorisation of the type of service. These include, for example, the levels of secondary or primary service. With respect to the SAP basis, this step is concerned with product portfolio analysis and the creation of IT products and a product catalogue. STEP 2: OWN RESOURCES Subsequently, a determination of one's resources takes place. That is, it identifies the resources that are available and that can be used and the resources that need to be developed. Resources are people, objects, systems, knowledge, and funds. For the SAP basis, this step is an inventory. STEP 3: DETERMINATION OF THE OBJECTIVES The mission and vision of service providers will be determined in the framework of the setting of the objectives. It also sets measurable targets for the next three years.
Project successes should also be documented and circulated as success stories of the SAP basis or made available to the SAP basis stakeholders to highlight the importance of the SAP basis. These success stories can be shared from the grassroots or from the outside, for example. Examples include CIO communications or project reports. BENEFITS & CONSEQUENCES The added value of the implementation of the recommendations described above lies in the guaranteed operational stability and operational safety. In addition, a company and in particular an IT organisation with a strong SAP basis receives a competent and sustainable partner for SAP topics and technologies, who is always looking at the SAP picture in general. Furthermore, all business and IT departments are aware of the role and the scope of the SAP basis. This means that you can contact them as the right person in good time. There is a lower risk that certain areas may develop shadow IT related to SAP topics and technologies due to lack of transparency.
Definition of general system parameters
Application layer: The application layer is the core of an R/3 SAP Basis system. This layer communicates in both directions, to the presentation layer and to the database layer. The application programs on the application servers request the required data from the database layer, process it, prepare it for the user and pass it on to the presentation layer. Data that the user enters in the SAP GUI is passed on to the database via the application servers.
In the database, which is located on a database server, all data of a company is saved. Application programs pull the data they need from the database. This data can consist of data tables, applications or system control tables. In addition, the database also takes new information from users and backs it up.
"Shortcut for SAP Systems" makes many tasks in the area of the SAP basis much easier.
That is, it identifies the resources that are available and that can be used and the resources that need to be developed.
Proactive monitoring of your SAP landscape; automatic notification by mail/SMS of critical system statuses.