Troubleshooting and support in case of occurring problems
SWUS Test workflow
Critical business processes require a secure, efficient and stable operation of an SAP system landscape. High demands on the management as well as the operation of the underlying SAP NetWeaver platform require competent support in all tasks of planning, support and updating of the SAP Basis. The increase in installed components as well as systems integrated via interfaces expands these needs. Only with professional care and maintenance of its components can SAP NetWeaver bring its advantages as an integrative platform to bear.
The role of the SME describes an expert in a particular field, such as SME databases or SME-SAP-HANA, in the context of SAP products and is gaining in importance due to new technologies and thematic areas. The role of the SME thus corresponds to an expert role in the technology environment. It has a good network within the IT departments and, if necessary, to other business units within the company. In order to carry out its activities, it is necessary to have already acquired practical experience in the operation of its thematic focus. Expert tools are also used to fulfil his task. Through the exact definition of disciplines, the SME assumes the informally many tasks of the traditional SAP basis administrator and also new disciplines in the course of new technologies. In addition to the existing features, there will be in the future such as SME-Cloud, SME-SAP-HANA/Databases, SME-Supplier-Management, SME-Security, SME-Compliance, SME-Landscape-Virtualisation-Management (SME-Landscape-Virtualisation-Management) and SMESolution-Manager. SME-Cloud is in contact with the global cloud manager (if it exists in the company). In addition, an expression SME-Security is in contact or reported to the global corporate security sector. An expression SME-Supplier-Relationship-Management or Supplier-Management is orientated both internally (coordination with other departments) and externally (coordination and communication with suppliers). The SME cloud is a special feature of SME Supplier Management.
Hardware sizing
Today, most customers rely on an infrastructure abstraction layer, whether it's VMware or one of the cloud hypervisors. So base administrators need to know how to provision and manage systems in the cloud.
The SAP Basis Plug-In is backward compatible and follows the release and maintenance strategy of the SAP R/3 Plug-In. SAP delivers it together with the SAP R/3 Plug-In. For more information, see SAP Service Marketplace at basis-plug-in → SAP Plug-In → SAP Basis Plug-In → Releases.
Some missing SAP basic functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
This is achieved by integrating live data such as configuration settings and defined rules directly from the connected system.
Every SAP system architecture is as individual as the company itself.