Comprehensive Hybrid Operation
Minimise modifications and customisation
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.
Innovation and added value
In order to continue to communicate with the backbone and to use the services of SAP, it is necessary to move to this new infrastructure by January 2020. This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00. The download via the Note Wizard (Transaction SNOTE) will only work if the notes are digitally signed. Note the SAP hints here.
If required, we can already provide first-level support for your IT landscape. On request with our German consultants or through our Nearshore cooperation partner, we solve simple problems reliably, quickly and sustainably - 24 hours a day, 7 days a week.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
Agents respond to customer requests for defined Service Level Agreements (SLAs).
We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.