Feature Planning and Success Tests
What problems our SAP Support helps
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
The quick look at the SAP Support connection
The employees of our customers, like all of us, are used to beautiful and easy-to-use applications in their role as consumers of digital offerings; We also take this into account in our interaction with our customers. We provide self-service access to our knowledge pool in a variety of ways. This includes social media such as Twitter or messenger services such as WhatsApp.
SAP Transformation Hub is a team of highly qualified experts and corporate architects. With its outstanding expertise, it supports SAP MaxAttention customers in their architectural planning.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
It is an award for companies that offer their customers the highest level of Application Management Support (AMS).
We also provide advice and support throughout the negotiation process.