Functional Application Support
Efficient and timely SAP support today
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
How good and available are the many processes of your company implemented in standard solutions? Over many years, our employees support complex SAP solutions worldwide in various modules as well as in the many subsystems and interfaces. You create individual applications where standardised software does not achieve the desired success. We gladly take care of the maintenance and maintenance of standardised SAP environments and/or the creation of individual software.
Managing and measuring innovation in an innovation strategy
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
To sum up, we can say that both support services naturally overlap from time to time.
Learning success: Take special training to maximise your employees' potential, address skills gaps, and accelerate transformation.