hedging
What does this mean in detail?
By 2017, the ten employees in the central IT Services department in Wuppertal, supported by a number of Indian colleagues, were in charge of all the systems and users of the group. In particular, the company's SAP solutions tied up a large proportion of its IT resources. Schmersal uses numerous SAP products, including SAP ERP for business process control, SAP Extended Warehouse Management (EWM) or SAP Netweaver Business Intelligence (BI, formerly BW) warehouse management software.
In the working group "CCC/Service & Support", SAP customers, among others, have joined forces to establish a Customer Competence Centre (CCC) or a Customer COE (Centre of Expertise) in the more recent term, on the basis of contractual obligations. The CCC or CCOE is an organisational unit within the company that is responsible for supporting efficient implementations, expansion, and maintenance and quality of business processes and systems related to SAP software. A focus area "Service & Support" is included as part of the classic CCC topics with the working group. In order to provide a discussion platform for SAP Service and Support to customers who do not want/need to implement a CCC, the former AK "CCC" was explicitly expanded to include the term "Service and Support" in the naming.
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
We support IT companies offering SAP solutions and SAP services to their customers.
We proactively monitor and optimise your IT performance.