Holistic Customer Care
Realisable value creation plan
If you encounter error messages, such as SAP transaction errors or other problems related to the use of SAP systems, our SAP support staff will be happy to help you quickly. Our SAP support team is available to your employees at any time. Our SAP Enterprise Support will relieve your SAP employees. In addition, our ticketing system allows you to view the current status of the feedback and troubleshooting processes at any time, so you know when your problem will be fixed - clearly defined by our SLAs.
Business processes throughout the company are constantly changing. This also affects the complexity of ERP systems and IT architectures. Seamlessly integrated processes are therefore becoming increasingly important and have great potential for digital transformation. The powerful team of FIS Customer Expert Services supports your company with these challenges and finds suitable solutions for your SAP system together with you.
Prevent problems before they occur
In order to support your existing teams, our central European technical service team is responsible for remote monitoring and technical interventions and 24/7 operation. This service has already been honoured several times for its customer satisfaction, and our 25-strong team is always on standby to be there for you when needed. Technical support includes: Technical Incident Handling - urgent support if SAP's stability or performance is impaired / Technical services on-demand / System check-up on demand.
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
Not even on weekends or late at night.
Afterwards, communication between ABAP System and SAP will only take place via secure HTTPS connections, for which a dedicated user must also be requested in the Support Portal.