Long experience
Definition and benefits SAP Support
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
There, more than 100 SAP and ITIL certified employees are available to protect their customers' mission-critical processes and support their users - flexibly and 24/7, if required. The support offer includes a wide range of SAP solutions and modules, including SAP ERP and S/4HANA with various modules (including SD, MM, QM, PP, LE), EWM or TM. Regular support is offered in German and English - scalable up to 24/7 - but support is available in many other languages if required.
Definition SAP AMS
Since 2009, we are the first German system house to have the SAP SE-awarded Support Partner Certification for SAP Enterprise Support (VAR Partner Centre of Expertise, PCoE). Our support therefore corresponds to the highest quality standards of SAP.
Business processes throughout the company are constantly changing. This also affects the complexity of ERP systems and IT architectures. Seamlessly integrated processes are therefore becoming increasingly important and have great potential for digital transformation. The powerful team of FIS Customer Expert Services supports your company with these challenges and finds suitable solutions for your SAP system together with you.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
This leads to very long maturities, to said frustration and ultimately to increased costs, because the operation may then cease.
For this reason we carry out regular health checks of your system.