OUR OFFER
Functional design and architecture analysis and functional gap assessment
As your partner, AXXIS offers services that allow you to maintain and extend your software to ensure that your solution is always ready for you, as best you can. In case of problems, you can rely on us to help you solve your problems efficiently and effectively. We help you troubleshoot your SAP system, contact SAP for system failures, and implement support packages. Our application maintenance support team is PCoE certified and provides cost-effective and customer-orientated global support for SAP Business One and SAP Business All-In-One solutions. We use SAP Solution Manager for all maintenance issues to track incidents, SLA compliance, and documentation of solutions for future reference purposes, and provide you with a proven and independent AMS support tool to ensure business continuity.
We relieve your IT and key users and ensure a stable and sustainable operational capability of your SAP system, always in view of your company-specific requirements and the potential of your SAP solutions to be exploited. With us, you are in good hands: Trust, competence and a high quality of support are among our maxims.
Preconfigured setup and ready-to-use business processes
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
The starting point for all our innovations is always the needs and feedback of our customers.
We recognised this early on and reinvented SAP Support.