Outsourcing
customer area
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Implementation Support
We have a dedicated and certified SAP CoE (Centre of Expertise) that supports SAP customers throughout Asia. Our team of support experts for SAP S/4, SAP ECC, Business One and C/4HANA provides first and second level AMS support as well as continuous improvement and staffing enhancement services. As a leading SAP support company, we help you stay up-to-date, support you with the improvements you want, and keep your systems running in the cloud or on the ground.
The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
A big advantage is also the speed of the fixes due to the service provider's many years of experience with bugs already encountered from other customer systems.
SAP Application Management Services work right here.