Professional customer service for your SAP applications
Implementation Services
This solution will greatly simplify the management of your SAP and non-SAP applications. It provides you with the processes, tools and services you need to support your IT landscape today and in the future.
Many users are looking for a suitable tool for better knowledge transfer, especially when it comes to establishing new standard business software in the company. But it is particularly time-consuming and burdensome to put together suitable learning aids at the same time, especially during the introduction of a complex ERP application system such as SAP's. Are you still planning traditional introductory training? Forget it. Online learning is needed. But what does it look like in practice? Shortly before the software launch, the support team will hold intensive training sessions for the users within the department. If the start date is delayed by a few weeks, users have already forgotten what they have learned and cannot use it in writing. Often it is still lacking in the current documentation of the processes, because until the rollout the processes sometimes change. We found a method to procure useful training material despite the introduction stress in the Ondemand Personal Navigator tool of the US company Ondemand Software.
Ensure business continuity and availability
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability.
Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.