SAP AMS benefits
Co-design
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
To ensure the communication of the ABAP systems also for the future, the SAP has provided the note 2738426. This includes a guide for configuring the new communication channels. Timely implementation is strongly recommended to avoid later inconvenience. All customers with SAP Solution Manager 7.1 are also strongly advised to make the transition to SAP Solution Manager 7.2 SPS08 at an early stage. Do you need support or do you not have sufficient spare capacity? Call us or write to us and we will find a solution together.
SAP Support Backbone Update - What's next?
Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS. The team also offers a complete all-round service: from consulting and implementation of customising, to individual customisation of your systems, to the subsequent technical support for FIS and SAP customers. A personal customer advisor is available on request. If required, FIS also provides you with an individual consultant team, which takes care of your systems and requirements reliably. SAP experts ensure your consistent business operations and help optimise your processes and systems.
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question.
Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible.