SAP Licence Support Centre
Features
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
The opportunities offered to us and our customers by these new technologies are still in their infancy. We expect a lot to happen in this area in the next few years. We're already showing where the journey is with our Built-in Support today. Support is integrated into the product via SAP CoPilot. Artificial intelligence ensures that the customer can talk to the system - keyword Conversational AI. In the background, the Digital Support Assistant uses the system context and other data to provide quick answers to technical customer questions. In the future, some questions will not even be asked, because the customer in the application already gets the necessary support and hints through his digital assistant to avoid possible problems. For SAP S4/HANA Cloud applications, we have been offering build-in support since this year's SAPPHIRE and are now expanding the range of services. We have already identified a number of scenarios where artificial intelligence can add significant value. Incident Solution Matching, a machine learning-based search for solutions, is already in operation within SAP and will soon be available to customers.
Advanced support and target SLAs
By the way: The following button allows you to request an individual estimate with just two or three clicks. With Hosting Solutions, your system landscape is not only at all times maximum secured and up to date. At the same time, we believe that the protection, maintenance and maintenance of your systems should be predictable and therefore predictable.
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Get support in our partner network for the development, implementation and operation of SAP solutions that are optimally suited to you.
Our care for data protection in your company is confirmed by the ISO270001 certificate.