SAP Standard Support or Enterprise Support?!
Help Desk
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
Mainly the internal IT staff take over the maintenance, which could instead also push the further development of their own digital processes and applications. A resource conflict is inevitable. Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.
2nd Level Support
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Choose the offer that best meets your requirements.
With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible.