SAP SUPPORT FROM USER VIEW
OUR OFFER
Many renowned customers have already made the switch. It is one of the most successful applications in the history of SAP. It enables customers to transform into a smart business. We support our customers both in the preparation and execution as well as in the operation. SAP Solution Manager is central to agile SAP S/4HANA implementations. SAP Activate Best Practice Content is delivered to all customers through SAP Solution Manager. With Focused Build for SAP Solution Manager, SAP supports agile deployment. From 2020, Focused Build and Focused Insights will be available to all customers under their maintenance agreement - without any additional licencing costs. On the support side, we prepared early and trained our employees - both for on-premise and cloud, with dedicated global teams. It is precisely with these solutions that our real-time channels are often used.
There, more than 100 SAP and ITIL certified employees are available to protect their customers' mission-critical processes and support their users - flexibly and 24/7, if required. The support offer includes a wide range of SAP solutions and modules, including SAP ERP and S/4HANA with various modules (including SD, MM, QM, PP, LE), EWM or TM. Regular support is offered in German and English - scalable up to 24/7 - but support is available in many other languages if required.
Monitoring 24/7
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
Our Application Management Centre is located at ORBIS headquarters in Saarbrücken: We have made this decision deliberately. At ORBIS headquarters in Saarbrücken, our ORBIS Service Agents have the opportunity to interact with the consultants and developers of the implementation projects without detours and thus directly access know-how on customer-specific settings and programmes. Further branches of our AMS Centre are located in the USA (Washington) and China (Shanghai), so we can offer our SAP customers comprehensive service.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
You also benefit from a high cost savings.
Since 2009, we are the first German system house to have the SAP SE-awarded Support Partner Certification for SAP Enterprise Support (VAR Partner Centre of Expertise, PCoE).