Second-Level Support and Third-Level Support
Enterprise Support
As a supporter, we cover all enquiries about application management and operation of your solution. Your request will be analysed in the first level and, if necessary, forwarded to the second or third level. In this case, our system engineers and application engineers take over and take care of the issue in a dedicated manner.
Trust consultants with excellent knowledge of SAP software. They provide you with the necessary support at every stage of your transformation.
Guaranteed service levels for your operational security
Of course: The full functionality of SAP Landscape Management and ALM is only possible with SAP Solution Manager. And tools such as the Maintenance Planner and the Early Watch Alert (EWA) require up-to-date landscape data - if not provided by an SAP Solution Manager, then manually transmitted in an emergency.
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Find the partner who has exactly the right mix of know-how, skills and services for your desired solutions.
This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00.